WHAT IS THE Mamiejuliet RETURNS POLICY? (ORDERS ONLINE ONLY)
We will accept returns for change of mind on products purchased online within 30 days from the date of receipt, or if faulty. Goods can be returned using a Reply Paid address at no cost to you.
For products purchased online and delivered outside of Australia, we will accept returns for faulty items only. Returned items need to be in a saleable condition, i.e. in original condition – unwashed, unworn, tags still attached, in original packaging.
Please note that in-store policies may differ.
HOW CAN I REQUEST A RETURN, EXCHANGE OR REFUND?
You can create a new return request using our online returns system. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email.
WHAT HAPPENS IF MY PRODUCT IS FAULTY?
Mamiejuliet takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. You can create a new return request for faulty items using our easy online returns system (outlined above). In instances where your order was placed more than 30 days ago, please contact our Customer Service team on +17061637661 (between 9am and 5pm AEDT Monday to Friday) who will advise and assist with the returns process. Mamiejuliet will ensure all costs associated with returned goods, including delivery, is at no expense to you.
WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM?
Whether your item was faulty or you've just changed your mind, Mamiejuliet provides three returns options:
- Exchange for an alternate size/colour (subject to stock availability)
- Store Credit to your Mamiejuliet account (for customers with a Mamiejuliet member account)
- Refund to your original method of payment (e.g. Credit Card or PayPal)
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Mamiejuliet. If your replacement is not available, your online account or account with which you paid (e.g. Credit Card, PayPal) will be refunded.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
CAN I RETURN AN ITEM TO A RETAIL STORE?
Goods purchased from totallyworkwear.com.au must be returned via our online returns system. totallyworkwear goods purchased from retail stores need to be returned to the store from which those goods were purchased.
WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH A GIFT VOUCHER?
If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
WHO GETS REFUNDED IF I RETURN A GIFT?
The refund will be credited to the original card or account used to purchase the gift.